Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Shannonqs's avatar
Shannonqs
New member | Level 2
7 years ago

Same issue for me.  Have used Dropbox in my work for 6+ months without issue.  Yesterday afternoon, could not get in, saying "You don't have an office license." The only thing I can think of that has changed recently (6 weeks or so ago) - is that, through GoDaddy, we've begun to use Outlook for email.  Otherwise, I have nothing Microsoft through work, although I do have my own account. 

jurgen_barbieur's avatar
jurgen_barbieur
Helpful | Level 5
7 years ago

this is not solved!

i'm member of a partner of dropbox (selling and supporting dropbox)

we encounter the same issue. no upgrades have been made. i still have a valid E5 license and when trying to open a document I got the screen to login to o365, when doing so it loops trying to open the document, but nothing happens. several customers also reported this issue.

Please resolve ASAP

 

regards

jurgen barbieur

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!