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Forum Discussion
“Your plan and billing information are managed externally"; I can't upgrade via Google Play.
I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which ...
Rich
Super User II
Super User IIThe button to "manage" my subscription there only gives me the option to change my payment method.
The ability to upgrade to a different plan may not be possible if a higher plan isn't available through the app stores (Apple or Google). In such a case you would need to cancel your current subscription, wait for your account to downgrade back to Basic (on April 2nd by the sounds of it) and then upgrade again via the Dropbox website rather than through a mobile store.
What would happen to my current account when it expired during that time? Would my files be safe?
- Rich
What would happen to my current account when it expired during that time? Would my files be safe?
Yes, your files would be safe. If you end up over your storage quota, syncing would stop but your existing files would remain in your account. You would have to be over your quota for an extended period of time (with multiple warning emails) before Dropbox started to remove files.
- Mark
To add to what Rich said - make sure that you are receiving emails from Dropbox AND reading them (i.e. they arent in junk/clutter etc.) because if they DO remove files its permanent
