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askmeerkat's avatar
askmeerkat
Explorer | Level 4
10 months ago

A current Family member wants to become the manager of a new Family account.

Hi, my team is using the Family Plan, but we want to change the Family Manager to another member.  The current Family Manager just canceled the Family Plan and the downgrade is scheduled for March ...
cancellations
Dropbox Family
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Welcome back to our forum, askmeerkat! 

The member of the Family account that wishes to set up a new one should be able to leave the current Family plan with these steps.

While they’ll keep their own files/folders and anything that has been shared with them after leaving the plan, they’ll still lose access to the Family Room account and all of its contents.

However, since the current Family manager has cancelled the subscription, upon the downgrade, the remaining members should keep a copy of the Family Room, as mentioned here. So, you can re-upload them to the new Family account after that.

If you have any other questions though, please let me know.

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