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A Plus subscription from iOS was downgraded according to Dropbox, but still active on iTunes
Hello, I’m desperate because I got an email from Dropbox informing me that my account was downgraded because they “received notice from Apple that they were unable to process payment for your plan...
Hey MiguelUK!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.Keep me posted!
Megan
Dropbox Community Moderator
Dropbox Community Moderator
Clicking the link I see a Basic account, but if I try to upgrade it it tells me that the email is associated with another account, and doesn’t let me… (I could subscribe again and ask for a refund of the 119,99 Euro already payed…)
- If you give me an email address I can send you the print screen of the subscription confirmation…
- Megan
Hey MiguelUK!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.Keep me posted!
- Thank you so much! This worked.
My recommendation would be to advise the customers to proceed with these steps to avoid downgrading the account.
