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soph_mill's avatar
soph_mill
New member | Level 2
2 years ago
Solved

Accidentally joined business team and my personal account was cancelled

Hello,   I was invited to join a business team and did, but in doing so inadvertently cancelled my subscription to my personal account. I need to restore my personal account urgently. I have aske...
dropbox business
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  • Walter's avatar
    Walter
    2 years ago

    Hi there soph_mill - sorry to hear about this.

     

    In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one using these steps.

     

    Let us know if you need any further assistance. 

soph_mill's avatar
soph_mill
New member | Level 2
2 years ago

Thanks Walter. That worked a treat. Now I have another problem I need to solve ASAP. In my fear that I'd lost my account, I quickly set up another so I now have two accounts I've paid subscriptions for. I only need one. Is it possible to cancel the new one, keep the restored one, and be refunded for one of the yearly fees. Thank you!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In that case, I'd recommend getting in touch with our support team directly for further assistance soph_mill 

 

If you find any issues along the way though, don't hesitate to let us know. 

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