Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Youssef Mourra's avatar
Youssef Mourra
Explorer | Level 4
2 years ago
Solved

How do I cancel a Business trial?

I did not request a Business Trial but someone I know did and inadvertently, I accepted the invite. I now have my personal account demoted below his new accidental Business Trial. I want to go back to how it was before this happened. Can anyone help? I'm very nervous as it currently stands.

downgrade
Plans
  • Rich's avatar
    Rich
    2 years ago
    Youssef Mourra wrote:

    ... I accepted the invite. I now have my personal account demoted below his new accidental Business Trial. I want to go back to how it was before this happened.

    You need the team admin of the Business account to convert your account back to an individual account. Make sure they don't just remove you from the team as doing so would delete your account.

2 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Youssef Mourra wrote:

    ... I accepted the invite. I now have my personal account demoted below his new accidental Business Trial. I want to go back to how it was before this happened.

    You need the team admin of the Business account to convert your account back to an individual account. Make sure they don't just remove you from the team as doing so would delete your account.

  • Youssef Mourra's avatar
    Youssef Mourra
    Explorer | Level 4
    2 years ago

    Thanks Rich. That makes perfect sense. I will speak to him today. Cheers.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!