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Roger12333's avatar
Roger12333
New member | Level 2
9 months ago

Account doesn't upgrade to Plus (using iDeal)

Hello,

I have paid in advance for a year for a account upgrade to plus by using Ideal.  

But the account is still on basic, i didnt receive a confirmation email and i cannot contact a human being because i have a basic account. How can i solve this? 

upgrades

2 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Roger12333 - sorry to hear you;re having issues with this.

    Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

    If not, could you please clear your browser's cache and/or try another browser and let me know if you still get the same results?

    Let us know if you do and we'll reach out via email to investigate further.

    Thanks!

  • Roga41's avatar
    Roga41
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi Roger12333, 

    You might find this link useful to help guide  you on what to expect when you pay for Dropbox with Ideal Direct Debit - https://help.dropbox.com/billing/sepa-direct-debit

    Let us know if it helped or whatnot. 

    Thank you. 

     

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