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Roger12333's avatar
Roger12333
New member | Level 2
18 days ago

Account doesn't upgrade to Plus (using iDeal)

Hello,

I have paid in advance for a year for a account upgrade to plus by using Ideal.  

But the account is still on basic, i didnt receive a confirmation email and i cannot contact a human being because i have a basic account. How can i solve this? 

upgrades

2 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey Roger12333 - sorry to hear you;re having issues with this.

    Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

    If not, could you please clear your browser's cache and/or try another browser and let me know if you still get the same results?

    Let us know if you do and we'll reach out via email to investigate further.

    Thanks!

  • Roga41's avatar
    Roga41
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hi Roger12333, 

    You might find this link useful to help guide  you on what to expect when you pay for Dropbox with Ideal Direct Debit - https://help.dropbox.com/billing/sepa-direct-debit

    Let us know if it helped or whatnot. 

    Thank you. 

     

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