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avatar382's avatar
avatar382
Explorer | Level 3
3 months ago
Solved

Add ability to opt out of upsell ads as a paying customer

Issue details: Just a bit of feedback: It's very frustrating seeing ads that that I have to click through *every single time* I want to use Dropbox's web interface, when I'm already a paying custome...
Plans
Web
  • Neal's avatar
    Neal
    3 months ago

    Hi avatar382​!

    Thanks for posting on the Dropbox Forum and for sharing your feedback!

    I've shared this with the relevant teams who said they're still trying to strike the correct balance with the pop up behavior.

    I've asked them specifically to take a look at your account to see there is a reason you're seeing an abnormally high volume.

concernedcitizen's avatar
concernedcitizen
New member | Level 2
1 month ago

Upvote, if that's a thing.  There is no reason to show me multiple times a day, especially since I'm not a team and I have only 170G in my account.  Even if I were the power user of your dreams, it would still be polite to limit the nagging to, like, once a month?  

 

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
1 month ago

Hi concernedcitizen​!

Welcome to the Dropbox Community and Happy New Year!

I've checked on my end and you're right, this does seem to be incorrect and should not be appearing for you.

I've reached out internally for the relevant team to investigate and hopefully fix this for you soon.

I'll let you know as soon as I have an update.

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