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avatar382's avatar
avatar382
Explorer | Level 3
3 months ago
Solved

Add ability to opt out of upsell ads as a paying customer

Issue details: Just a bit of feedback: It's very frustrating seeing ads that that I have to click through *every single time* I want to use Dropbox's web interface, when I'm already a paying custome...
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  • Neal's avatar
    Neal
    3 months ago

    Hi avatar382​!

    Thanks for posting on the Dropbox Forum and for sharing your feedback!

    I've shared this with the relevant teams who said they're still trying to strike the correct balance with the pop up behavior.

    I've asked them specifically to take a look at your account to see there is a reason you're seeing an abnormally high volume.

concernedcitizen's avatar
concernedcitizen
New member | Level 2
1 month ago

Upvote, if that's a thing.  There is no reason to show me multiple times a day, especially since I'm not a team and I have only 170G in my account.  Even if I were the power user of your dreams, it would still be polite to limit the nagging to, like, once a month?  

 

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
1 month ago

Hi again concernedcitizen​!

I just wanted to check back in with you and ask if you use an adblocker of some kind? The reason I ask is because if so, adblocker can prevent Dropbox from gathering info on whether someone has seen a prompt like the one you've shared. 

We have safeguards in place to prevent people from being spammed messages like this but with an adblocker, our systems are under the impression that you've never seen the prompt before.

We believe this is the case as we can see you've been shown this message many times in the last few days. If you do have an adblocker, try whitelisting Dropbox.com. This should let us gather the info correctly after the fact and you should stop seeing the prompts.

Let me know how you get on.

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