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Chemist's avatar
Chemist
Explorer | Level 3
2 years ago
Solved

Annual Payment for Plus Plan using App Store

I'm tired of paying more for Plus monthly plan using my App Store account. When I try to sign up for the annual plan, I get an email stating that my "payment cannot be completed."  Nothing is wrong with my credit card and all other apps accept payment without difficulty. Why am I having this issue with Dropbox?

Account Settings
Payments
  • Jay's avatar
    Jay
    2 years ago

    If you cancel your plan on the App Store, you'd need to wait until the account reverts to a Basic plan, before you can then upgrade via the Dropbox site. 

     

    You won't lose any data for the time being, though please bear in mind this article for more details.

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there Chemist - sorry to hear you're having issues with this.

     

    Could you send me a screenshot of the error you're getting so that we can have a look too?

     

    Any additional information is more than welcome! 

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    2 years ago

    Hi Walter,

    I'm actually receiving an email from Dropbox. The verbiage is below.

     

    Hi Don,

    We're having trouble with your recent PLUS payment. Don't worry, you still have access to your account, but you'll need to visit the App Store to update your payment details. Apple handles the billing for subscriptions started through the iOS app.
    Once your info gets updated, we'll re-bill you through the App Store. Or, your account will automatically downgrade to our Basic plan after . Your files won't get deleted, but you'll have less storage space—from 2,000 GB to 2 GB.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Chemist, have you tried contacting Apple support for more information on what could be causing this issue?

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    2 years ago

    Yes. They have no idea why there is a problem.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter further. 

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    2 years ago

    Thanks, Jay. I just got off the phone with Apple support again. They deny I'm having a problem. Totally useless!

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    2 years ago

    This is the first time in my long life that I've had trouble giving a business my money.

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    2 years ago

    Would it be possible to pay the annual fee if I canceled my account through the App Store and signed up directly with Dropbox? Would I lose any of my data if I cancel my account?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If you cancel your plan on the App Store, you'd need to wait until the account reverts to a Basic plan, before you can then upgrade via the Dropbox site. 

     

    You won't lose any data for the time being, though please bear in mind this article for more details.

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