Forum Discussion

hopinvaca's avatar
hopinvaca
New member | Level 2
3 years ago

ASUS 500GB Promotion

I did all the setting up from the new ASUS computer promotion for the free 500Gb of space for 6 months. I clicked the 500 free space that was installed on my new ASUS and followed all the steps from ...
Promotions
Storage space
Sainev's avatar
Sainev
Explorer | Level 3
3 years ago

Hi guys, So i bought a new ASUS computer that was advertised as eligible for a 6-month free 500GB Dropbox storage promotion, then I followed the instructions to redeem the promotion, but currently my Dropbox account only have 2GB of storage space. I would appreciate it if you could investigate this issue and add the 500GB of storage to my account. Thank you for your time and attention to this matter.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Sainev - sorry to hear you're having issues with this.

 

Could you confirm that you've followed these steps and that you've also completed the getting started steps when you created the account?

 

Thanks!

  • Sainev's avatar
    Sainev
    Explorer | Level 3
    3 years ago
    Hi, yeah I already followed those steps, I installed and registered the Dropbox app through MyAsus app.
    I haven't completed the getting started steps, I will do it now then I will get back to you.
    Thanks a lot
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Sainev, happy Monday! 

       

      I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

       

      Keep me posted! 

  • Sainev's avatar
    Sainev
    Explorer | Level 3
    3 years ago

    Hi there, I've completed the getting started steps, and the 500GB storage upgrade hasn't been applied yet. Currently, my storage is at 2.25GB, which is only a 250MB increase. Could you please assist me with this issue?

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