Forum Discussion

hopinvaca's avatar
hopinvaca
New member | Level 2
3 years ago

ASUS 500GB Promotion

I did all the setting up from the new ASUS computer promotion for the free 500Gb of space for 6 months. I clicked the 500 free space that was installed on my new ASUS and followed all the steps from ...
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi hopinvaca, thanks for bringing this to our attention.

 

What is your current location when you activated the promotion? 

 

Did you activate it immediately, or did you install the Dropbox desktop application from the Dropbox site first?

 

This will help me to assist further!

grushevka's avatar
grushevka
Explorer | Level 3
2 years ago

Hi. I have same problem. I followed all steps. Installed dropbox via MyAsus. Then login and logout mistakenly/ And i think after that 500 Gb gone. What can i do in this situation?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey grushevka, no worries, I'm here to help as much as possible!

     

    I'd need some account-specific info in order to send this request to the relevant departments, so I think sending you an email would be a better idea. 

     

    What do you think? 

     

    Let me know more!

    • grushevka's avatar
      grushevka
      Explorer | Level 3
      2 years ago

      Yes, thank you. Megan 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi grushevka, I just sent you an email, I'll be more than happy to see you there!

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