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toffee33's avatar
toffee33
New member | Level 2
2 years ago

Being Billed 19.99 When I have the Basic Plan

I have been being charged 19.99 even though when I check my account plan it says it's the free basic plan. I have 2 emails and checked both, they both are the free basic plans. Why am I still being ch...
cancellations
Plans
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there toffee33 & Eric C - sorry to hear about this.

 

Have you tried our look up tool to identify the email address that's associated with your charge(s)? 

 

Let me know if it helps when you get the chance to give it a go. 

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