Forum Discussion

Guanso's avatar
Guanso
Helpful | Level 6
3 years ago
Solved

Being billed for an account I don't have access anymore

Hi all! Just got billed for an annual plan on an account I don't have access to anymore. Neither do I have access to the email used to make the subscription last year. Can someone help me? Thanks ...
cancellations
Payments
Refunds
  • Guanso's avatar
    Guanso
    3 years ago
    Hey guys, hope you're all doing well. I haven't had any email sent as a reply to my support ticket. Any ideas? Do you have an email that you know the Dropbox team answers?

    Thanks again, cheers
Guanso's avatar
Guanso
Helpful | Level 6
3 years ago
Hey guys, hope you're all doing well. I haven't had any email sent as a reply to my support ticket. Any ideas? Do you have an email that you know the Dropbox team answers?

Thanks again, cheers
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi again, Guanso!

 

Just to clarify, did you receive any kind of ticket number to your email address (including your spam folder) after submitting your support request?

  • Guanso's avatar
    Guanso
    Helpful | Level 6
    3 years ago
    Hey Nancy, sorry for tagging you again, and thanks for answering. I didn't receive anything, just checked again in the spam folder.

    You say maybe I didn't actually submit the request?

    Thanks again
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Guanso, sorry to jump in here. 

       

      If you never received a response along with a ticket number for your reference, perhaps the help request wasn't submitted after all.

       

      Would you like us to send you an email from our end, so we can look into it together?

      • Guanso's avatar
        Guanso
        Helpful | Level 6
        3 years ago

        Hi Hannah, thanks for reaching out! Yes, I would like that very much, thanks.

        I'll leave my email here, it's an alternative email, not the one use in my current dropbox account: [removed per the Community's Guidelines]

        I appreciate you reaching out, hope you can help!

        Have a nice day, thank you

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!