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Guanso's avatar
Guanso
Helpful | Level 6
3 years ago
Solved

Being billed for an account I don't have access anymore

Hi all! Just got billed for an annual plan on an account I don't have access to anymore. Neither do I have access to the email used to make the subscription last year. Can someone help me? Thanks ...
cancellations
Payments
Refunds
  • Guanso's avatar
    Guanso
    3 years ago
    Hey guys, hope you're all doing well. I haven't had any email sent as a reply to my support ticket. Any ideas? Do you have an email that you know the Dropbox team answers?

    Thanks again, cheers
Guanso's avatar
Guanso
Helpful | Level 6
3 years ago
Hey Nancy, sorry for tagging you again, and thanks for answering. I didn't receive anything, just checked again in the spam folder.

You say maybe I didn't actually submit the request?

Thanks again
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Guanso, sorry to jump in here. 

 

If you never received a response along with a ticket number for your reference, perhaps the help request wasn't submitted after all.

 

Would you like us to send you an email from our end, so we can look into it together?

  • Guanso's avatar
    Guanso
    Helpful | Level 6
    3 years ago

    Hi Hannah, thanks for reaching out! Yes, I would like that very much, thanks.

    I'll leave my email here, it's an alternative email, not the one use in my current dropbox account: [removed per the Community's Guidelines]

    I appreciate you reaching out, hope you can help!

    Have a nice day, thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Guanso, sorry to jump in here, but I'm afraid we can't reach out to an email address that's not associated with your profile here on our Community.

     

    If you'd like to do this from your end, you can open an incognito window and fill in this form without signing into any Dropbox account. 

     

    You can let us know your ticket ID once this is done so we can check it in our system as well, if needed. 

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