Can I be refunded for an extra license that was added accidentally?

Question

I have 4 icence in my Basic plan. I recently created teh 4th licence and was charged for it. Without any prior warning by Dropbox. As soon as I realised I was charged, I deleted the 4th licence. It was used for 3 weeks, how can I ask for a reimbursement of the paiement (prorata the time it was used) ?&nbsp;

Rich · Answer

dsfhaiti wrote:
I have 4 icence in my Basic plan.

I'm assuming you're referring to a Business plan? The Basic plan is free and has no subscription or licenses.
If you're actually on a Business plan you can try contacting Support, just know that subscription and license fees are usually non-refundable so Support may not be able to help you.

https://www.dropbox.com/support/billing-issues

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