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Forum Discussion

Sharlene1972's avatar
Sharlene1972
Explorer | Level 4
12 months ago

Can I restore an account I deleted?

Hi. I deleted my business account and need it back. How is this done? I created a basic account to get access to help as u could get it another way. Help please.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Sharlene1972 wrote:
    I deleted my business account and need it back. How is this done?

    Once an account has been deleted, it cannot be recovered. You would need to start a new account.

    • Sharlene1972's avatar
      Sharlene1972
      Explorer | Level 4

      HI, I thought as much. Only reason to ask is I deleted my card before I deleted account, however the payment is still coming off my account. This has been going on for 6 months and i have tried everything to stop it with no success. I am desperate. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Sharlene1972 wrote:

        ... the payment is still coming off my account. This has been going on for 6 months and i have tried everything to stop it with no success.


        You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

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