Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
billing
cancellations
Lostinthewilderness's avatar
Lostinthewilderness
Helpful | Level 6
2 years ago
I’m having exactly the same problem. I can’t find any way to access my other account. I don’t mind paying the monthly subscription but I’m not going to pay for an account I can’t access.

Why can’t I prove it’s my account using my bank details? Why can’t dropbox send a reference number with my next deduction from my account so I can quote it back to prove it’s mine or alternatively delete my account?

Are Dropbox’s legal team aware they may be in breach of GDPR by failing to let people update their information?

Dropbox sort out your service or get ready for customers to abandon you as your reputation spreads!

Hannah, you’re sending people to dead links.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!