Forum Discussion

emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Although I understand where you're coming from, unfortunately, proof of payment does not equal proof of ownership in this case. 

 

Only access to the email proves that someone is the owner of an account.

 

However, would you like us to send you an email to the address associated with your Community profiles here, so we can investigate each of your cases further?

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