Forum Discussion

emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
billing
cancellations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Simina1 and Lostinthewilderness! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.

Lostinthewilderness's avatar
Lostinthewilderness
Helpful | Level 6
2 years ago
Hi Nancy,

I’ve replied back with details of the email account that I can’t access. I can give you date and details of the emails that Dropbox sent to that email account.

Thanks
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lostinthewilderness,, I checked, and Nancy has indeed received your message. 

     

    Hold tight, and she'll get back to you as soon as possible with more info. Thank you! 😎

    • Lostinthewilderness's avatar
      Lostinthewilderness
      Helpful | Level 6
      2 years ago
      Still waiting for a response despite providing my payment details and a screencapture of my bank statement.

      Apparently my account can’t be located!

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