Forum Discussion

emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
billing
cancellations
Rgdamian's avatar
Rgdamian
Explorer | Level 3
2 years ago
I’ve sent a request via the support page and there was no ticket number I received. It stated that I would get a response in a few days, but where is that response being sent to? The email I do not have access to anymore (and the one the support form wanted me to type in)? I added my personal email in the notes, but I’m not certain I will get a response at my personal email address.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Rgdamian! Can you please double check your personal email address again, along with its spam folder, and let me know if you still can’t see a ticket number?

  • Rgdamian's avatar
    Rgdamian
    Explorer | Level 3
    2 years ago
    I checked my personal email and there’s no message or ticket number from Dropbox. I do not have access to the old work email- which is the email address they wanted on the form to look into the account. I included my personal email in the notes section of the request
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Rgdamian, just wanted to clarify something; when filling out the form, in the "I want to look up information related to:" section, make sure to choose "other" and then add an email address you can actually access.

       

      Let me know how that goes and if you get the ticket number this time.

      • Rgdamian's avatar
        Rgdamian
        Explorer | Level 3
        2 years ago
        Thank you! I have the ticket number. Anything you can do to help and resolve this quickly is appreciated.
        #23459424

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