Forum Discussion

emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Rgdamian, just wanted to clarify something; when filling out the form, in the "I want to look up information related to:" section, make sure to choose "other" and then add an email address you can actually access.

 

Let me know how that goes and if you get the ticket number this time.

Rgdamian's avatar
Rgdamian
Explorer | Level 3
2 years ago
Thank you! I have the ticket number. Anything you can do to help and resolve this quickly is appreciated.
#23459424
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, Rgdamian!

     

    I have passed your comments along and raised the priority of your ticket.

     

    I can also see that a member of our team is already assisting you, so if you need anything else, let us know!

  • RC50's avatar
    RC50
    Explorer | Level 3
    2 years ago

    Can someone please help me as i have 2 old accounts with work e mails i can no longer access and I'm being charged £100 a year and have no way of cancelling.  I can't seem to find anyway of calling or e mailing to get this resolved

     

    Thanks

    Rachel

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