Forum Discussion

Mrs Erlich's avatar
Mrs Erlich
New member | Level 2
4 years ago

Canceling a free trial subscription

I want to cancel my free subscription and I clicked plan -> cancel trial -> select reason for cancellation -> continue till the end Then the Plan tab switched to Dropbox Basic mode, but how do I kn...
cancellations
Plans
Done's avatar
Done
Explorer | Level 3
3 years ago

Hello, I'll get straight to the point. I need help from Dropbox support to unsubscribe my 30 days Plus Trial. Please don't send me links to follow, I have scoured every single page in this community that have similar problems to mine, and I have followed the links, they have not worked.
 
I subscribed via the Dropbox app, so I knew I had to unsubscribe via App Store. Problem is, there is no unsubscribe button only options to choose a new Plan. Obviously I knew logging into the website, I would not find the unsubscribe button on my account either, so I contacted App Support and they fixed the problem for me under 20 minutes. The App Store now says I have unsubscribed from the Trial Period.
 
HOWEVER, like the other posts who have unsubscribed and still had to pay afterwards stated, Dropbox is not in contact with the App Store and therefore do not know that their clients have unsubscribed, especially if they subscribed via the app. The website says I am still subscribed and have till the 11th of February before I have to pay, which I do not want. The Dropbox app says the same thing. And I got a mail from Dropbox saying the same thing.
 
Before you ask, on my account on the website, there is a box that says I am subscribed to the Trial (12th of January to 11th of February), underneath it says I'm on the Basic Plan, yet I still have 2 TB storage.
 
I don't know if that means I will downgrade back to Basic after the Trial Period is over (which is what I want), since it said the same thing before I contacted App Store Support, either way, I do not want to chance anything and wish for Dropbox Support to help out here. I want no surprise about payments afterwards. I have read about people being unaware that they'd been paying every month for years after they thought they had unsubscribed and being unable to find number or mail to contact Dropbox.
 
You are my only hope, please help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Done, I'd be more than happy to help! 

     

    Since you contacted Apple, and under your subscriptions in the app store, the trial shows as cancelled, you have nothing to worry about. 

     

    The changes will reflect on your Dropbox account, once the account is no longer part of the trial, and that would be on February 11th. 

     

    I hope this helps! 

    • Done's avatar
      Done
      Explorer | Level 3
      3 years ago

      Okay, but is there no way to contact the Dropbox Support Team and have them take a look to make sure there will be no problems on the 12th of February?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Done, since you are on a trial, you can try contacting support directly from the site if you have any further queries.

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