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dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
3 years ago
Solved

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake), and yet I still get billed monthly.  I can't talk to anyone, the chat with a dropbot doesn't do anything - and I am starting to get really mad.  

 

How can I stop this incessant charging of my credit card without actually cancelling the card because that is a much larger issue and I hope I don't have to go down that path.

 

This is extremely irritating.

cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

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  • oreskovichl 's avatar
    oreskovichl
    New member | Level 2
    2 years ago
    Hi Jay! I do not have the ticket ID. I did not give the support team my card number as he was pitching several products for a low price before even beginning. He was rude and I ended the call. All I want to really do is cancel my service I don’t use for$11.99/monthly. I have no idea my email account used to make this purchase. I am retired so this is not needed.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you call the sales support number on the Dropbox site, or another number you found on the internet?

     

    I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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