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Taeryong's avatar
Taeryong
New member | Level 1
3 months ago

Cancelled free trial but it was supposed to downgrade when the trial period was over.

I applied for free for a month today, I canceled the pricing plan, so I came back to Basic right away. According to the regulation, if you signed up with a credit card, it will change to Dropbox Ba...
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cancellations
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Taeryong's avatar
Taeryong
New member | Level 1
3 months ago

I started the trial version through the website.
According to the customer center, if you pay with a credit card, even if you cancel the payment, it will end after the experience period ends, so why was it canceled right away for me?
You can check it through the link below.
https://help.dropbox.com/ko-kr/plans/cancel-free-trial

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Taeryong, thanks for the update here.

Can we send you an email, so we can look further into this?

  • Taeryong's avatar
    Taeryong
    New member | Level 1
    3 months ago

    Yes, please send me an email

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Taeryong! Please reply to my email, when you get the chance. I’ll be able to look into this further then.

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