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My Dropbox account was downgraded right after cancelling, but I've paid for the whole year.
I recently signed up for the 30 day free trial. After the 30 day trial was over my bank account was charged for the full yearly subscription. Since then, I have cancelled my subscription. No refund was provided and now I do not have access to my subscription When trying to contact the support team I'm just informed customer support is provided based on your subscription level. When I click on the upgrade plan option it is requesting me to pay for another yearly subscription or try a 30 day trial for the next level. I don't care about the refund but would at least like to have access to what I've already paid for. How do I regain access to the plan I've already paid the yearly subscription for?
Thanks for posting on our Community, km710!
Have you made sure you’re accessing the correct Dropbox account and not a different one, that’s currently on the free Basic plan?
If you initially upgraded your account directly from www.dropbox.com (and not iTunes/Google Play), you can double check that via this page with your 12-digit transaction ID.
Are you seeing the same exact email address as the one that appears here?
Let me know what you find.
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- Nancy
Dropbox Community Moderator
Thanks for posting on our Community, km710!
Have you made sure you’re accessing the correct Dropbox account and not a different one, that’s currently on the free Basic plan?
If you initially upgraded your account directly from www.dropbox.com (and not iTunes/Google Play), you can double check that via this page with your 12-digit transaction ID.
Are you seeing the same exact email address as the one that appears here?
Let me know what you find.
After using the 12-digit transaction code I was able to confirm there was a different email address was used. Thank you for your assistance and quick response.
