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Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
Mark
Super User II
Super User IIOr, going the other way, why dont consumers read emails and not ignore the repeated warnings of the impending auto renewal?
It isnt Dropbox's fault that the emails they've sent have been ignored.
It isnt Dropbox's fault that the emails they've sent have been ignored.
Mark wrote:
Or, going the other way, why dont consumers read emails and not ignore the repeated warnings of the impending auto renewal?
It isnt Dropbox's fault that the emails they've sent have been ignored.
That's true but humans are fallible. My wife ignored the mesages but she doesnt't take care of the payments in our family. As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set. Why isn't auto renew optional as in most situations. Or at least be able to turn it off without cancelling?
- MarkYou are correct. You can only join as a subscription service (as it states when joining).
However. You can cancel the renewal as soon as you pay which means you keep your plan for however long you've paid for but it wont renew.
So I could upgrade today, pay for a year and instantly downgrade at www.dropbox.com/plans. I'd then keep the plan I have for the rest of the year (i.e. to 15th Oct 2018) and it wouldnt auto renew.
Mark wrote:
You are correct. You can only join as a subscription service (as it states when joining).
However. You can cancel the renewal as soon as you pay which means you keep your plan for however long you've paid for but it wont renew.
So I could upgrade today, pay for a year and instantly downgrade at www.dropbox.com/plans. I'd then keep the plan I have for the rest of the year (i.e. to 15th Oct 2018) and it wouldnt auto renew.Sure you are correct that this is possible but it's very unclear on your website that this is the way to cancel auto-renew. Most companies give a clearly marked choice to choose auto renew or cancel it. Cancelling the service is not the intuitive way to do this at all and dropbox knows it. I suspect that it leads to many unwanted autorenewals and lots of cash for dropbox.
Rob_CashDropbox Staff
Thanks for the feedback on the auto-renew feature, and how we could improve it. Will pass the feedback on to a group gathering such info to identify confusing or otherwise painful points from the perspective of our customers.
-Rob
- Rich
Angie3 wrote:
As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set.
No, there isn't, but you can cancel immediately after subscribing, which will prevent it from auto-renewing. Subscribe one day, cancel the next, and you have a non-renewing subscription for whatever term you selected.
Why isn't auto renew optional as in most situations.
Becuase you're signing up for a subscription based service; not a one-off purchase. Like any subscription, they auto-renew until you no longer wish to be subscribed. I've never seen a subscription based service or product that didn't auto-renew.
