Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this happened.
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
23 Replies
Replies have been turned off for this discussion
I have all basic free accounts, have never gotten an email, yet dropbox still charges me $9.99/ month! It's been going on for 4 years! My bank is out of options now and we have to file fraud charges and consumer protection complaints on dropbox.com now!
Rob_CashDropbox Staff
Have you opened a ticket with Support to investigate this? Is it possible that there is an account with a mistyped email address, etc?
You can start the process at this page:
https://www.dropbox.com/support/email/billing_and_payments- Rich
Super User II
FLConsumer wrote:
I've had my debit card changed 3 times now and somehow they continue to bill me!
For future reference, and this is for any subscription service, not just Dropbox, changing the card doesn't always cancel existing recurring charges. The card details are only used to authorize the subscription. After that, the authorization already exists between the company and your bank, so your bank just continues to allow the charge. The card number no longer matters at that point. To cancel a recurring charge, you need to actually cancel the service in question.
I've changed cards while I've had active subscriptions, and I didn't have to update the subscriptions until the expiration date of the original card came up.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
