Forum Discussion

pittbox's avatar
pittbox
Explorer | Level 3
3 years ago

cannot change credit card

I am trying to replace my old credit card with a new one. I go to my personal account and click on "update" next to the old credit card. A window shows up to fill out the new credit card info. I fill...
billing
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi pittbox, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!

  • pittbox's avatar
    pittbox
    Explorer | Level 3
    3 years ago

    Thanks, my bad. New credit card was not authorized.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey pittbox!

       

      Thanks for updating us on your issue and I'm glad it's been resolved.

       

      If you need anything else, please let us know.

      • ricas200's avatar
        ricas200
        New member | Level 2
        3 years ago

        I have the same error. I can not update my credit card information. already tryied the incognito mode. help?

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