Forum Discussion

pittbox's avatar
pittbox
Explorer | Level 3
3 years ago

cannot change credit card

I am trying to replace my old credit card with a new one. I go to my personal account and click on "update" next to the old credit card. A window shows up to fill out the new credit card info. I fill...
billing
Payments
ricas200's avatar
ricas200
New member | Level 2
3 years ago

I have the same error. I can not update my credit card information. already tryied the incognito mode. help?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ricas200, are you using a card from the same country or a different details on the card itself, such as the address?

 

Have you already tried contacting the support team regarding this matter?

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