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Vitalia's avatar
Vitalia
Explorer | Level 3
3 years ago
Solved

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't k...
Dropbox Plus
Plans
upgrades
  • Walter's avatar
    Walter
    3 years ago

    No worries Vitalia - you've got :envelope: 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

No worries Vitalia - you've got :envelope: 

  • Elmo22's avatar
    Elmo22
    Explorer | Level 3
    3 years ago
    I have the same error code and cannot upgrade
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Elmo22, how are you today?

       

      Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get. 

       

      Keep me posted, and we'll take it from there. 

      • Elmo22's avatar
        Elmo22
        Explorer | Level 3
        3 years ago
        Hi Megan thanks for responding I am sorry but how do I screenshot my error message on my iphone?

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