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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
CarolLight13's avatar
CarolLight13
Explorer | Level 3
3 years ago

I had two email accounts, one I can log into but appears to have nothing in it and I don't believe I'm being billed for it, and another under another email address that I cannot access as when I try I get a message that there is no account for that email address. However, I have been billed $19.99 monthly for the last several years for absolutely nothing. I have tried to reach a live person to address this and this doesn't appear to be possible. I hope you can help close the account. Thank you.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CarolLight13, sorry to hear you're having issues with this. 

 

May I ask if you've tried our look up tool to identify the email address that's associated with the charge in question? 

  • CarolLight13's avatar
    CarolLight13
    Explorer | Level 3
    3 years ago

    Thanks, Walter, I just entered it but I wasn't clear on what to do after I submitted it. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi CarolLight13, when you entered the details, did it detect a Dropbox account associated with that payment? What message did you get?

      • CarolLight13's avatar
        CarolLight13
        Explorer | Level 3
        3 years ago

        I found the email address and got into my account but I haven't used this account for 2 years. I tried to cancel and the next page after I select "cancel plan" is "downgrade your account" which is useless. I finally called my credit card and had them place a stop payment and cancel the card. Paying $19.99 per month for 2 years on an account I don't use is nuts. The last time I tried to close the account a year ago I had the same issue which is why I didn't close it earlier - I just gave up. I would not recommend Dropbox to anyone and will never use it again.  

         

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