Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Thanks, Walter, I just entered it but I wasn't clear on what to do after I submitted it.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi CarolLight13, when you entered the details, did it detect a Dropbox account associated with that payment? What message did you get?
I found the email address and got into my account but I haven't used this account for 2 years. I tried to cancel and the next page after I select "cancel plan" is "downgrade your account" which is useless. I finally called my credit card and had them place a stop payment and cancel the card. Paying $19.99 per month for 2 years on an account I don't use is nuts. The last time I tried to close the account a year ago I had the same issue which is why I didn't close it earlier - I just gave up. I would not recommend Dropbox to anyone and will never use it again.
- Hannah
Hey CarolLight13, sorry, but can you clarify what you mean by "the 'downgrade your account' page is useless"?
Were you not able to downgrade the account from there? If so, why not?
And do you still need help cancelling it?
I am having the same issue tied to two previous work emails that I no longer have access to. The chat representative could not understand that because he told me repetitively to log in using those email credentials in order to reset the password, and that was the only solution. Hoping someone can help me here!
