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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
CarolLight13's avatar
CarolLight13
Explorer | Level 3
3 years ago

I found the email address and got into my account but I haven't used this account for 2 years. I tried to cancel and the next page after I select "cancel plan" is "downgrade your account" which is useless. I finally called my credit card and had them place a stop payment and cancel the card. Paying $19.99 per month for 2 years on an account I don't use is nuts. The last time I tried to close the account a year ago I had the same issue which is why I didn't close it earlier - I just gave up. I would not recommend Dropbox to anyone and will never use it again.  

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CarolLight13, sorry, but can you clarify what you mean by "the 'downgrade your account' page is useless"?

 

Were you not able to downgrade the account from there? If so, why not?

 

And do you still need help cancelling it?

  • stmagh1990's avatar
    stmagh1990
    New member | Level 2
    3 years ago

    I am having the same issue tied to two previous work emails that I no longer have access to. The chat representative could not understand that because he told me repetitively to log in using those email credentials in order to reset the password, and that was the only solution. Hoping someone can help me here!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there stmagh1990, sorry to hear about this.

     

    Could you please let us know your ticket ID since you've already been in contact with our support team?

  • stmagh1990's avatar
    stmagh1990
    New member | Level 2
    3 years ago

    Thank you @walter. I was never given a ticket number, as I communicated via the chat option (after numerous attempts to call). I have to chat transcript if that would be helpful.

  • stmagh1990's avatar
    stmagh1990
    New member | Level 2
    3 years ago

    Sorry for the double post. You can ignore this one!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi stmagh1990, no worries! 

     

    Could I send you an email, in order for us to have a closer look into this? 

  • JT Ow's avatar
    JT Ow
    New member | Level 2
    3 years ago

    Hi there,

    I also need help with cancelling subscription.

    How do I get in touch with your cs team?

    Thank you.
    JT

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JT Ow, welcome to our Community! 

     

    I just sent you an email. Feel free to have a look and respond back to me as soon as possible. 

     

    Thanks a bunch! 

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