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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Yes please. Do you have access to view my email address?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey frankinf! I just logged a ticket for you.
Please reply back to me, when you get the chance, and we’ll look into this further.
my email is [removed per Community Guidelines]
Hi, can you please log another ticket? I did not see he email that reached out about this issue. I am still getting charged for the account I have no access to.- Jay
Hi everyone, if you're aware of the billing information, you can contact the support team directly.
Try opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
I've sent you an email, Pert, please could you reply to it when you get a chance.
- How do I cancel my subscription if I have no access to the email I used to set up the Dropbox account? I already contacted support incognito. They said they would contact me in two business days. However, it has been a week nobody has contacted me. Someone send me an email to confirm my current email. I reply and they left it at that. Nobody replied to my emails and I'm left hanging here.
