Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
dave023's avatar
dave023
New member | Level 2
3 years ago

I have an account with an employer that I am no longer at, I thought I cancelled it back in October, but they got a bill for it today. Please let me know how to get this corrected.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey dave023, sorry to hear about this.

     

    Have you or your old employer reached out to our support team about this?

     

    If you have the billing info of the charge, you can open a private browsing/incognito window, go to this page, and submit a help request, to get assisted by our support team directly.

    • Polly Joh's avatar
      Polly Joh
      New member | Level 2
      3 years ago

      Like so many others I can't access my old business email and need to cancel subscription.  Please help!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Polly Joh, let's jump right into this! 

         

        Can I reach out via email, in order for us to have a closer look into this? 

         

        Keep me posted! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!