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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
frankinf's avatar
frankinf
Explorer | Level 3
3 years ago


Hi, can you please log another ticket? I did not see he email that reached out about this issue. I am still getting charged for the account I have no access to.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi everyone, if you're aware of the billing information, you can contact the support team directly. 

 

Try opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

I've sent you an email, Pert, please could you reply to it when you get a chance.

  • Pert's avatar
    Pert
    Explorer | Level 4
    3 years ago
    How do I cancel my subscription if I have no access to the email I used to set up the Dropbox account? I already contacted support incognito. They said they would contact me in two business days. However, it has been a week nobody has contacted me. Someone send me an email to confirm my current email. I reply and they left it at that. Nobody replied to my emails and I'm left hanging here.
    • Calvin2DBX's avatar
      Calvin2DBX
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Pert,

       

      Just wanted to check on your progress with this.

       

      I can see that Jay got back to you in the email ticket earlier today.

       

      Can you check your email inbox for his reply and let me know if you run into any trouble?

       

      Thanks!

      • Pert's avatar
        Pert
        Explorer | Level 4
        3 years ago

        Hi Calvin2DBX,

        I received an email from @Jay on Tuesday afternoon to confirm my email address which I replied. However, I have not received any response after that. I also sent an email yesterday in case the previous one wasn't accepted, but nobody got back to me.  I checked my inbox today and junk in case I missed something, but there wasn't any. I haven't received any other email after that. I appreciate your time and patience and understand that these things take time. Please let me know if there is a way to resolve this problem. 

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