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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Pert,

 

Just wanted to check on your progress with this.

 

I can see that Jay got back to you in the email ticket earlier today.

 

Can you check your email inbox for his reply and let me know if you run into any trouble?

 

Thanks!

Pert's avatar
Pert
Explorer | Level 4
3 years ago

Hi Calvin2DBX,

I received an email from @Jay on Tuesday afternoon to confirm my email address which I replied. However, I have not received any response after that. I also sent an email yesterday in case the previous one wasn't accepted, but nobody got back to me.  I checked my inbox today and junk in case I missed something, but there wasn't any. I haven't received any other email after that. I appreciate your time and patience and understand that these things take time. Please let me know if there is a way to resolve this problem. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Pert, if you received Jay's initial email, you shouldn't have any issues receiving his replies, so would you mind double-checking in case you missed it?

     

    If it's only your own reply that you see in the email chain, please let us know.

  • Pert's avatar
    Pert
    Explorer | Level 4
    3 years ago
    Hi Hannah,
    As you mentioned I’m only able to see my own reply on the email chain.
  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Pert,

     

    Sorry you're having trouble seeing the reply which was sent. 

     

    Let's see if we can create a support ticket a different way, please.

     

    To do this, right click the following link, and choose open in Incognito, or Private:

     

    https://www.dropbox.com/support

     

    Don't sign into the account, instead, check the buttons below the sign in option, and you will see a link for "Need help with a billing issue".

     

    Set "Other" in "I want to look up information related to", and fill out your details there, with an email address you can access.

     

    If have any trouble with the new ticket, let me know!

  • Pert's avatar
    Pert
    Explorer | Level 4
    3 years ago

    Hi Hannah, Jay, Calvin2DBX 

    Thank you for all your help, I received an email saying that my ticket has been resolved. Unfortunately, it seems I go from one issue to another. Now I'm unable to see the ticket. I have a follow-up link and when I click on it it sends me to dropbox.com/support. I have the ticket number, but can't see what it is about.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you received the email to your email address, Pert, you don't have to access the ticket through the support page; it's basically the same thing, so if you can access the email through your email account, you're good to go!

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