Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
Pert's avatar
Pert
Explorer | Level 4
3 years ago
Hi Hannah,
As you mentioned I’m only able to see my own reply on the email chain.
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Pert,

 

Sorry you're having trouble seeing the reply which was sent. 

 

Let's see if we can create a support ticket a different way, please.

 

To do this, right click the following link, and choose open in Incognito, or Private:

 

https://www.dropbox.com/support

 

Don't sign into the account, instead, check the buttons below the sign in option, and you will see a link for "Need help with a billing issue".

 

Set "Other" in "I want to look up information related to", and fill out your details there, with an email address you can access.

 

If have any trouble with the new ticket, let me know!

  • Pert's avatar
    Pert
    Explorer | Level 4
    3 years ago

    Hi Hannah, Jay, Calvin2DBX 

    Thank you for all your help, I received an email saying that my ticket has been resolved. Unfortunately, it seems I go from one issue to another. Now I'm unable to see the ticket. I have a follow-up link and when I click on it it sends me to dropbox.com/support. I have the ticket number, but can't see what it is about.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you received the email to your email address, Pert, you don't have to access the ticket through the support page; it's basically the same thing, so if you can access the email through your email account, you're good to go!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!