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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
linyu311's avatar
linyu311
Explorer | Level 3
3 years ago

Hi 

 

I have another company email account but email account was cancelled last year after I left the business. however we forgot to cancel the subscription on this account and get charged this year in June for whom I am no longer working for. 

 

Now this company email is no longer valid and I cannot log back in to cancel the subscription.

 

Can anyone please advise how I can cancel the subscription and stop being charged for service I haven't being using for almost a year. 

 

Thanks a lot !! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey linyu311, thanks for reaching out to the Dropbox Community today.

     

    If that's the case, can we send you an email, to the address associated with your Community profile here, to look into this?

    • linyu311's avatar
      linyu311
      Explorer | Level 3
      3 years ago
      Hi Hannah, that would be great, thanks
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi linyu311! Please check your email address, when you can, and reply back to my email. 

         

        See you there.

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