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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey linyu311, thanks for reaching out to the Dropbox Community today.

 

If that's the case, can we send you an email, to the address associated with your Community profile here, to look into this?

linyu311's avatar
linyu311
Explorer | Level 3
3 years ago
Hi Hannah, that would be great, thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi linyu311! Please check your email address, when you can, and reply back to my email. 

     

    See you there.

    • Pert's avatar
      Pert
      Explorer | Level 4
      3 years ago

      Hi, I waited for a month to see if the ticket was successful. However, I saw the same charge again. What else can I do? I really need to cancel this account.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Pert, I was able to locate your previous ticket number, and I can see that it was closed due to inactivity, before we were able to help, and cancel any possible charges on our end. 

         

        Have you tried to contact Dropbox Support directly for this?

         

        You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

        Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

         

        Let me know more! 

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