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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Pert, I was able to locate your previous ticket number, and I can see that it was closed due to inactivity, before we were able to help, and cancel any possible charges on our end. 

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

Pert's avatar
Pert
Explorer | Level 4
3 years ago

Hi Megan I did as you said. However, I didn't see any ticket number it just said that they would contact me in one to two business days.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Pert, perhaps the form wasn't submitted correctly; did you use a private browsing/incognito window?

  • Pert's avatar
    Pert
    Explorer | Level 4
    3 years ago

    Yes, I used private browsing.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Pert, sorry to jump in here, but would it be OK if we reached out via email to the email address that's linked to your profile here on our Community to have a further look internally? 

  • Pert's avatar
    Pert
    Explorer | Level 4
    3 years ago

    yes, you can reach out to this email.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Pert! Please check your email address, and reply back to my email, when possible.

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