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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
I gave the same issue. I need to cancel an old Dropbox subscription but I don't remember the password and I no longer have access to the email address associated with it. The company closed.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi ScubaDevo, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Good morning. I sent an email on January 13 but I have not received a reply other than an automated one saying g the information has been received.
- Oh, ok. The ticket number is 23170497.
- Nancy
Thanks for that! Was the Dropbox account in question upgraded directly via the Dropbox website, or iTunes/Google Play instead? You can double check this in your bank statement.
I’m asking because the steps/way to cancel will be different depending on the occasion.
- Nancy....thanks for the reply. The account was upgraded through Dropbox itself. Not through a 3rd party like Google.
- Nancy
Perfect. Can I log a ticket for you to this email address then? We can look into this internally, and I’ll further help.
- Yes, please do and thank you.
- Done and thanks.
