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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ScubaDevo! The email you mention should also have a ticket number attached to it. Please send it to me, and I’ll have a look for you.

ScubaDevo's avatar
ScubaDevo
Explorer | Level 3
2 years ago
Oh, ok. The ticket number is 23170497.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that! Was the Dropbox account in question upgraded directly via the Dropbox website, or iTunes/Google Play instead? You can double check this in your bank statement. 

     

    I’m asking because the steps/way to cancel will be different depending on the occasion.

  • ScubaDevo's avatar
    ScubaDevo
    Explorer | Level 3
    2 years ago
    Nancy....thanks for the reply. The account was upgraded through Dropbox itself. Not through a 3rd party like Google.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Perfect. Can I log a ticket for you to this email address then? We can look into this internally, and I’ll further help.

  • ScubaDevo's avatar
    ScubaDevo
    Explorer | Level 3
    2 years ago
    Yes, please do and thank you.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Please check your email and reply back to me, ScubaDevo. We’ll take it from there.

  • ScubaDevo's avatar
    ScubaDevo
    Explorer | Level 3
    2 years ago
    Done and thanks.

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