Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey kle081, thanks for reaching out to the Dropbox Community!

Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.

Do you mind if I send you an email to the address of the account you have here on the Community?

Let me know.
webbmrh99's avatar
webbmrh99
Explorer | Level 3
2 years ago

I have the same problem above. I no longer have access to my previous work email and can't cancel my subscription for that account.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi webbmrh99! Had you upgraded your Dropbox account directly via our website, or iTunes/Google Play?

    • webbmrh99's avatar
      webbmrh99
      Explorer | Level 3
      2 years ago
      I did it through the website with my other email
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Alright then. Can I log a ticket for you, and send it to this email address? We’ll need to look into this internally.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!