Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey kle081, thanks for reaching out to the Dropbox Community!

Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.

Do you mind if I send you an email to the address of the account you have here on the Community?

Let me know.
ahillel's avatar
ahillel
New member | Level 2
2 years ago

Hi Hannah, 

I am having the same issue with another one of my accounts.  Yes, you can email me at the address I have here on the community.

 

Thanks,

April

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ahillel ! Sorry to jump in. 

     

    Are you being billed directly from Dropbox for the subscription in question, or via iTunes/Google Play?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!