Forum Discussion

Lupas's avatar
Lupas
Explorer | Level 4
8 months ago

Can't access previous bills after switching plan to Basic

Hi, after roughly 5 years on the Plus plan, I just switched to Basic the other day because I won't be needing Dropbox anymore. I wanted to download the last invoice (for April 2025) but can't access ...
billing
Payments
Plans
Lupas's avatar
Lupas
Explorer | Level 4
8 months ago

Hi Megan​, thanks for your suggestions. Unfortunately, I didn't get a different result in a different browser, nor after clearing my cache. On the Support page, I found information about Billing, but not what to do when you get the error message I have. 

If you can locate it on your end, that would be ideal. The EREF is Z8RT3X8TJKGLTDF3. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Lupas, I just created a ticket on my end for you.

Check your inbox, and reply back to me as soon as possible.

Cheers!

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