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Forum Discussion
Can't access the codes for two step verification and backup codes not working
Here is a strange occurrence. My colleague, has a professional account with 2-step verification enabled. She ported her mobile to Google Canada and now, she can not receive text messages and DropBox ...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey isydia, thanks for reaching out.
Sorry to see your colleague has trouble accessing their account.
Does she have a computer linked to her account? If so, she can click on the Dropbox icon in her system tray/menu bar and then click the globe icon.
This should open the web version of her account, so she can disable two step verification, in order to login. Then she can re-enable it, if need be.
Let me know how it goes.
That doesn't work since she logs in to DropBox with Chrome web browser using her email-username and password. She doesn't use the mobile app or desktop software. It's very frustrating since she has access to all her credentials (username/password/email/phone number) listed under her account, she just can't receive text messages anymore and there is no call option or any other venue to use to access her paid account to retrieve her data.
