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Forum Discussion

isydia's avatar
isydia
Explorer | Level 3
4 years ago

Can't access the codes for two step verification and backup codes not working

Here is a strange occurrence. My colleague, has a professional account with 2-step verification enabled. She ported her mobile to Google Canada and now, she can not receive text messages and DropBox ...
account access
Account Settings
Dropbox Basic
security
Wilbur1's avatar
Wilbur1
Explorer | Level 3
3 years ago

I know my email and password but can't access that email. Dropbox is sending an email for verification but I can't see the verification. How do I log in?

    • Wilbur1's avatar
      Wilbur1
      Explorer | Level 3
      3 years ago
      Their help page seems to indicate otherwise. They don’t mention the fact that a verification email is needed:

      Sign in to Dropbox when you know your password
      If you lost access to the email address associated with your Dropbox account but still remember your password, try to sign in to your Dropbox account and then immediately change your email address.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Wilbur1, sorry to hear about that! 

         

        Do you happen to have any old devices, that might be linked to your Dropbox account? 

         

        Your best option would be to contact your old email provider, and see if they can recover or recreate your old email address. Can you try that?

         

        Keep me posted!

  • Pullingoutmyhair's avatar
    Pullingoutmyhair
    New member | Level 2
    3 years ago
    Tried to modify account once logged in to my gmail email. I was terminated and no longer have access to the verified email account on file, therefore I’m unable to verify my new email. This is absurd as I’m logged into my account, there should be OTHER options to do this because I will never get the email that goes to my previous employer.

    Please help!!!!
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      There is nothing you can do I'm afraid except set up a new account. 

       

      I'd also say download everything immediately because if you get logged out and need a password reset/it wants to send a authorisation code there is no way around that AT ALL without access to the email on your file. 

      • Pullingoutmyhair's avatar
        Pullingoutmyhair
        New member | Level 2
        3 years ago
        That is ABSOLUTELY brutal customer service. No wonder people hate Microsoft, they don’t even have help just a forum for users to discuss and help each other. I’ll download everything and move to cloud or google storage, forget Microsoft!

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