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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

cccofre 's avatar
cccofre
Explorer | Level 4
3 years ago

Hi, I had the same problem. I saw this post so thought that meant my account was cancelled, but now i was just charged by dropbox! What happened?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi @cccofre, if this is the case, I'd recommend getting in contact with the support team directly for them to assist you regarding this matter.

  • cccofre 's avatar
    cccofre
    Explorer | Level 4
    3 years ago

    Yes I tried that and only got a stupid chatbot who could not understand my question. I have been trying to get a real person to talk to me and have been unable

  • John Lee's avatar
    John Lee
    New member | Level 2
    2 years ago

    I encountered the same issue. What should I do? Should I cancel the plan? I received two notifications stating that the payment failed

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      John Lee, to clarify, did you upgrade to a Dropbox trial and you’re now unable to cancel it, as there’s no option? 

       

      If yes, can you send me a screenshot of what you see here?

      • John Lee's avatar
        John Lee
        New member | Level 2
        2 years ago

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